Delivery & Return
Free delivery is available on 1000s of products over $10. Choose a specific delivery is date & time that suits you for an additional fee.
Delivery Options Overview
At Cosmo Luma, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Returns
- Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- For hygiene reasons, cosmetics and personal care products must be unopened and in their original sealed packaging to be eligible for return.
- Return Process:
- To initiate a return, please contact our customer support team at support@cosmoluma.com with your order number and reason for return.
- Once your return request is approved, you will receive a return authorization number and instructions on how to send your item(s) back to us.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchanges
- Damaged or Defective Items:
- If you received a defective or damaged item, please contact us immediately at support@cosmoluma.com with your order number and a photo of the item’s condition.
- We will arrange for a replacement or refund as quickly as possible.
- Exchanging Items:
- If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
Please allow 3 – 7 business days of processing and production time for your order to ship out.
· Average time: 8– 20 days business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line “CANCEL”.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
If we still haven’t managed to answer your question, please feel free to contact us, at support@cosmoluma.com and we will do our best to reply within 24 hours 🙂
Your Ultimate Destination for Fashion and Beauty
Welcome to Cosmo Luma, the online store where fashion meets beauty. At Cosmo Luma, we believe that style is a reflection of individuality, and we’re here to help you express yours with confidence. We offer a curated selection of the latest trends in fashion and high-quality cosmetic products that cater to every taste and occasion. Whether you’re looking for chic apparel, trendy accessories, or premium skincare and makeup products, Cosmo Luma has everything you need to shine.
Our commitment to excellence goes beyond just providing the best products; we strive to create a seamless shopping experience that’s as enjoyable as it is effortless. With a focus on quality, variety, and customer satisfaction, Cosmo Luma is your go-to destination for all things fashion and beauty. Discover your new favorite pieces and elevate your style with Cosmo Luma today!
